How to order if with a Schools/Studios or Institution:
Rovin has a small staff so to improve efficiency and minimize errors please do the following:
If your school or institution is ordering from Rovin for the first time, you can give Rovin your school’s contact info, address, and tax-exempt info, We do not accept tax-exemption numbers per Michigan law. You must fill out a Tax Exemption document with us.
If you are located in Michigan, you will have to fill out a form; we have blank copies on file by request. This form will have to be updated every 4 years.
Orders can be placed by email, if an account is not set up through the website. We do this to ensure there is no miscommunication, and so that we may have a digital paper trail.
Our online checkout has a unique feature that allows Schools, Studios and Institutions to check out using the Purchase order option. These PO's MUST be submitted via email and confirmed by Rovin staff before they will be processed.
Please Note: If you are tax exempted, and have taxes at checkout notify the Rovin team so we can apply it to your website account. This will make sure that your future orders are tax exempt. Rovin accepts purchase orders, or POs as a method of ordering via email.
For billing purposes, we do not send invoices until ALL product and material leaves our establishment. This is due to our inventory management process.
To remit payment, the account/school will need to fill out a credit application to be set up as a net 30 customer. Then the school may remit payment within 30 days of receiving invoice. Once the application is complete you may begin ordering as a net 30 customer, after the first order is paid up front, in full.
Just a hint for the School Season: August - October is a busy time here at Rovin. To avoiding production delays, or the need for substitution based on a receive by date please send your orders as early as 90 days before you anticipated date.
Please contact orders@rovinceramics.com for information and any further questions.