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Store Policies

Returns and Exchanges

All returns or exchanges must be made within 90 days of purchase. We do not accept returns on special order items, custom clay, raw materials, large equipment, open or used items. 

Pricing

All prices are subject to change without notice. Please visit our website for the most current and up to date pricing or contact orders@rovinceramics.com

Quality Control

We do our best to deliver a consistent product by using the best materials available, and by implementing clean manufacturing procedures. Unfortunately, due to the nature of the materials and processes, some degree of the quality is not within our control. Therefore, we cannot guarantee 100% consistent results. If you have a concern about your clay please bring it to our attention as soon as possible. We reserve the right to issue refunds or exchanges of defective clay on a case by case basis.

School Orders

Fall is a busy time here at Rovin. For prompt delivery please send your orders as soon as possible. We are happy to accept purchase orders or school credit cards. Consider combining orders with schools in your district to get the best prices and to save on shipping.

Shipping

Orders between 200 and 2400 pounds will be shipped freight with a flat rate fee. Orders under 200 pounds will be shipped UPS. Allow 5 to 7 business days for shipments.

Special Orders

We’d like to get you what you need. All special orders must be paid for in advance. Drop shipping is available on some items. Once confirmed, there are no cancellations, refunds or exchanges on any special order items. Customer is responsible for shipping costs unless the item ships on one of Rovin’s bulk orders and the customer agrees to pick up items from store location.

    Raw Material Orders

    Looking to make your own clay or glaze from scratch? Most of the raw materials we carry are available in 50 pound bags but we are happy to weigh out custom quantities. Place your order no less than 24 hours before your desired shipping or pick-up date. All materials can be weighed out to the nearest half pound. If you need your weighed-out materials same-day, there will be a $2.00 weigh out fee applied to each bag of material ordered.

     

    Retail Hours:

    Tuesday – Friday 12:00 PM to 6:00 PM

    Saturday  10:00 AM to 3:00 PM